FAQ

✨ Curious Minds Welcome

Q: Do you accept returns?

A: We accept returns on unused products damaged in transit. Please go to our contact page and email us within 7 days of delivery with photos of the product and packaging. Once approved, return shipping is the buyer's responsibility.

Q. Where do you ship?

A: We currently only ship across Canada.

Q. Do you refill candle jars?

A. Yes, candle refills are available for select jars. Refills are offered in small batches based on current scent availability. Please contact me or visit me at a local market to see what scents are currently available

Q: How long does it take to process an order?

A: Orders are processed within 1–5 business days, excluding Canadian holidays. Custom orders may take 1-2 weeks to process.

Q: Can I customize a candle?

A: Limited custom engraving may be available upon request.

Q: Do you offer Wholesale

A: At this time, I do not offer wholesale or consignment. Each piece is handcrafted in limited quantities, and selling directly allows me to keep pricing fair while maintaining the quality and detail of my work.

Q: Are your candles made with natural wax?

A: Yes! Our candles are handcrafted with a premium blend of soy, coconut, and beeswax. This natural wax blend offers a cleaner burn and allows the fragrance to gently release into your space.

Q: Are your fragrance oils safe?

A: Absolutely. We use paraben- and phthalate-free fragrance oils that are safe for home use. We also infused essential oils for a more natural aroma experience. Essential oil candles are usually a custom order.

Q: What is a crystal reveal candle?

A: Crystal Reveal Candles include a hidden crystal inside the wax. As the candle burns, the crystal is slowly revealed. We recommend removing the crystal with tongs once it becomes visible.

Q: Do wooden wick candles burn differently than cotton wicks?

A: Yes—they’re beautifully unique and just as easy once you know how! To light a wooden wick, tilt the candle on an angle and let the flame draw across the entire wick—similar to lighting a match. It may take a couple of tries, but once the wax begins to draw through the wick, it’ll burn steadily.

Wooden wicks create a soft crackling sound and burn cleanly with no soot or smoke, thanks to our high-quality FSC-certified wood wicks and natural wax blend. If you notice smoke, simply trim the burnt wood and check for drafts.

Plus, they’re eco-friendly—sustainably sourced from a Canadian supplier and certified by the Forest Stewardship Council (FSC).

Q: Why is the first burn so important?

A: The first time you light your candle sets the tone for every burn that follows. Let it burn long enough to form a full melt pool that reaches the edge of the jar—this can take a few hours depending on the candle size. This helps prevent tunnelling and sets a strong “wax memory,” ensuring an even, beautiful burn every time.

Q: Are your glass and tin candle containers safe to burn in?

A: Yes—at Bewitching Eden, we only use thick, heat-resistant glass and metal tins that are specifically made for candle use. Not all containers are created equal, and burning candles in unsafe vessels (like wine glasses, teacups, or candy dishes) can be dangerous.

Only containers made of thick, smooth, heat-proof materials like proper candle glass, tins, ceramic (labeled microwave/dishwasher-safe), concrete, or enamel should be used. Unsafe containers may crack, shatter, or even cause fires due to heat exposure.

We take your safety seriously and ensure that all our jars and tins are not only beautiful, but safe for your home.

Q: What is Candle Magic and How Do I Manifest My Desires?

A: Did you know making a wish and blowing out a birthday candle is a form of candle magic?

Candle magic is the practice of using flame, intention, and energy to manifest your desires. It’s a sacred ritual that calls on your inner goddess energy to transform your life.

At Bewitching Eden, we don’t use coloured candles—our candles are infused with intention and often include healing crystals. When you're ready to manifest, choose a quiet space, hold your candle in your writing hand, and focus deeply on what you wish to attract.

Set your intention, light your candle (it should be unlit prior—known as a "virgin candle"), and release your magic into the universe.

🌟 Tip: Always keep your intentions positive. What you put into the world comes back threefold.

Candle rituals are powerful tools for clearing energy, gaining clarity, and calling in what your heart truly desires. It’s more than a flame—it’s your light, your magic, your transformation.

Q: Why are your candles priced the way they are?

A: Every candle I make is handcrafted in-house with care, intention, and premium-quality ingredients. I don’t mass-produce or outsource manufacturing overseas—nothing is made in China. I use a natural wax blend, wooden wicks, real essential oils or high-quality fragrance oils, and crystal embellishments that are carefully placed by hand. You’re not just buying a candle—you’re investing in artisanal craftsmanship, small-batch quality, and a piece that holds energy and meaning.

Q: What’s the difference between fragrance oils and essential oils in your candles?

A: I offer both! My essential oil candles are infused with pure botanical oils and have a softer, more natural scent. Fragrance oil candles use phthalate-free blends for a stronger aroma and a wider variety of scents. Both options are clean-burning, high-quality, and free from harmful additives.

Q: Can I reuse or recycle the candle jar?

A: Absolutely. My jars and tins are recyclable—and many customers choose to repurpose them for plants, makeup brushes, or keepsakes. You can even request a refill if you’re local or reach out about reuse options at markets.